Bdruma's complete Privacy Policy – Your data is our responsibility

Bdruma takes your privacy seriously. This Privacy Policy explains what information we collect about you when you use the bdruma website, mobile app, or any of our other services, and how that information is used and protected.

This Privacy Policy applies to all bdruma services. By using our services, you consent to the data processing described in this policy. If you do not agree with any part of this policy, we recommend that you refrain from using our services.

We believe in complete transparency. That is why this policy is written in plain, straightforward language so you can easily understand what happens with your data. Our goal is to communicate everything clearly and simply, without complex legal jargon.

Bdruma collects your information in a number of ways. Below is a detailed breakdown of what data is collected and how:

We only collect information that is necessary to provide our services. Collecting unnecessary or excessive personal data goes against our principles. bdruma's Privacy Policy follows a strict data minimisation approach at all times.

Bdruma uses your data for specific, legitimate purposes. Upholding your privacy is our responsibility. The main reasons we use your information are outlined below:

• Account management: To create, verify, and maintain your account.
• Service Delivery: To ensure gaming, betting, and other platform services.
• Financial transactions: To process deposits, withdrawals, and other financial transactions.
• Identity Verification (KYC): To prevent fraud and comply with legal obligations.
• Customer Support: To resolve your queries or complaints.
• Security Assurance: To detect and prevent fraudulent activity.
• Legal obligations: To meet requirements set by government or regulatory authorities.
• Service Improvement: To analyse data and improve your experience.
• Legitimate Communications: To send important updates, security alerts, and transaction notifications.

Bdruma shares your personal data with third parties only in limited circumstances and for defined purposes. We never sell or commercially transfer your data. The situations in which data may be shared are outlined below:

• Payment Processing Partners: Necessary data is shared with authorised payment gateway providers to process transactions.
• Identity Verification Services: With trusted verification services to meet KYC and AML (Anti-Money Laundering) requirements.
• Technology and Infrastructure Partners: With cloud storage, server management, and security service providers.
• Legal or regulatory authorities: As part of a legal obligation or by court order.
• Fraud Prevention Agencies: To prevent money laundering and online fraud.

Bdruma applies internationally recognised security technologies to protect your data. Our Privacy Policy ensures your information is safeguarded against unauthorised access, alteration, or destruction.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: An advanced firewall system prevents unauthorised access.
• Two-Factor Authentication (2FA): Two-step login to strengthen account security.
• Regular Security Audits: Third-party security experts conduct regular audits of our systems.
• Restricted Access: Only authorized personnel can access your information.
• Data Backup: Critical data is backed up on encrypted offsite servers.

Please note that no method of transmission over the internet is 100% secure. While we take every measure to protect your data, we cannot guarantee absolute security. It is also your responsibility to keep your password confidential and to report any suspicious activity to us.

Bdruma uses cookies on its website and app to enhance your experience. Cookies are small text files stored on your device. In accordance with our Privacy Policy, we use the following types of cookies:

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the proper functioning of some services.

How long bdruma retains your data depends on the type of information and applicable legal requirements. No data is kept longer than necessary under our Privacy Policy:

• Account information: For a minimum of 5 years while the account is active and after closure.
• Transaction Records: Up to 7 years as required by legal obligations.
• KYC documents: Identity verification documents are retained for 5 years after account closure.
• Log Files and Technical Data: Typically 90 days to 1 year.
• Support Contact: Up to 2 years after the issue is resolved.
• Marketing Preferences: Until you opt out.

Bdruma's Privacy Policy gives you full control over your personal data. You may exercise the following rights at any time:

To exercise any of these rights, please contact our support team. We will process your request within 30 days.

Bdruma's services are intended for individuals aged 18 and above. In line with our Privacy Policy, we do not knowingly collect data from minors.

If a parent or legal guardian believes their child has been using our platform, please contact us immediately. We will act promptly to address the matter.

Bdruma may update this Privacy Policy from time to time. Changes may be made due to service updates, legal requirements, or security improvements.

• You will be notified in advance by email of any significant changes.
• For minor changes, only the updated date at the top of the page will be changed.
• Continued use of the service after a policy update will be considered your acceptance of the revised terms.
• If you disagree with the changes, you may request to close your account.

For any questions, concerns, or requests about our Privacy Policy, please contact our dedicated privacy team. Support is available in Bengali.

Our FAQ Page-also answers common privacy-related questions. Your privacy matters deeply to us, and we are always here for you.